Shipping & Returns
Returns PolicyYou may return most new, unopened items within 90 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Short dated items that have expired, or items that have been purchased more than 90 days prior to the return request being lodged, will not be accepted for return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (up to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
ShippingDue to export restrictions we will only ship to New Zealand addresses. If you are purchasing from an address outside of New Zealand, please contact our customer service team for assistance.
For most consumable product orders the expected delivery time is 1-2 business days. If your order is placed before 3:30pm on a standard business day, we will endeavour to dispatch your order the same day. Some products may not be in stock at the time of your order, if this is the case you will be informed as soon as possible and a delivery timeframe will be provided. Please note, in order to give you an accurate delivery timeframe we may be dependant on third party providers in which case the delivery timeframe could change without prior notice. We will notify you of any delays on your order as soon as possible.
We charge a standard shipping rate of $14.85 on all orders under $175 total. On orders over $175 shipping is free of charge. On some equipment such as beds we have special delivery options available, this is an optional extra charge.